Frequently Asked Questions (FAQ)

Registration and Identity Verification

How do I sign up for Shot?

To register, download the app and follow the sign-up process. You will need to provide your personal details, upload verification documents (via Veriff.com), and take a selfie.

What should I do if my document is not recognized?

Ensure your document is clear, readable, and valid. Contact support if issues persist.

How long does identity verification take?

The process is completed as quickly as possible. Delays will be communicated via your registered email.

How does the AI interview affect the selection process?

It evaluates your profile and traits, assigning a score that helps the board assess your eligibility.

Account Management

How can I edit my personal info?

Log in, go to profile settings, and update your details.

How do I delete my account?

Use the "Delete Account" option in settings or contact privacy@shot.me.

Messaging and Content

How does private messaging work?

You can send messages to other members securely.

Can I share media?

Yes. You can upload photos, videos, and audio. You're responsible for the content shared.

Who owns uploaded content?

You retain ownership but grant Shot a license to use it for service provision.

Geolocation

How does it work?

If enabled, approximate location data is used to show nearby members.

Can I disable it?

Yes, anytime via account settings.

Rating and Visibility

How does the rating system work?

It's automated and based on profile visits and user connections.

User Roles

What's the difference between Member, Guest, and ISO?

  • Member: Fully registered, verified, and approved.
  • Guest: Invited by a member, no board approval needed.
  • ISO: Special access granted to ISO Model Management agency models.

What if the member who invited me deletes their profile?

Your account will be frozen. You can either apply for membership or get invited by someone else.

Technical Issues

What if the app isn't working?

Ensure the app is updated. Restart the device or check your internet. Contact support if needed.

Additional Info

Updates and Maintenance:

Users will be notified via app or email.

Community Guidelines:

Follow the guidelines to maintain a safe environment.

Contact

Email: support@shot.me

Privacy inquiries: privacy@shot.me

In-app contact form: Use the "Support" section in the app.